RETURNS & REFUND POLICY
Overview
We want you to be satisfied with your purchase. However, due to the handmade nature of our products, returns are subject to specific conditions.
Return Eligibility
You may request a return if:
The item is unused and in original condition
The request is made within 14 days of delivery
The product is returned in original packaging
Non-Returnable Items
The following items are not eligible for return:
Custom or personalized products
Gift cards
Final sale items
Items damaged due to misuse
Return Process
To initiate a return:
Email us at avrambytewavellc2026@outlook.com
Provide your order number and reason for return
Wait for return approval and instructions
Unauthorized returns will not be accepted.
Return Shipping
Customers are responsible for return shipping costs
Shipping fees are non-refundable
We recommend using a trackable shipping method
Refunds
Once your return is received and inspected:
Approved refunds will be processed within 5–7 business days
Refunds will be issued to the original payment method
Late or Missing Refunds
If you haven’t received your refund:
Check your bank account
Contact your payment provider
Processing delays may occur depending on your bank
Exchanges
We only replace items if:
The item is defective
The item is damaged upon arrival
Damaged or Incorrect Items
If you receive a damaged or incorrect item:
Contact us within 48 hours
Provide photo evidence
We will offer:
Replacement
Refund
Store credit
Order Cancellation
Orders can only be canceled if they have not been processed.